Shop NO.GC08,UPTEN Bike Shop, (Ground floor, opposite the chilis restaurant),Dubai,UAE

Tel:+971-4-5836988

Mob:+971-559209811

All bikes are 100% pre-assembled for delivery within the UAE.

Outside the UAE, the bike will be delivered in a box, being 85% assembled in the GCC countries . You are required to complete the remaining assembly or any bicycle shop near you can finalize the bike's assembly.

Warranty Policy

🛠 Frame Warranty

• 
  Pardus, Bross, Ridley, and CUBE: 5 Years (frames only)
  
• 
  Java, Sunpeed, Kossea, and Upten: 2 Years (frames only)
  
  ⚠️ Frame warranty covers manufacturing defects only.
  
  Not covered: accidental damage, misuse, neglect, normal wear and tear, or modifications.
  

⚙️ Drivetrain Warranty

• 
  Drivetrain components are covered under the original manufacturer’s warranty (e.g. Shimano, SRAM, etc.).
  

🚫 Exclusions

The following items are not covered under warranty:

• 
  Tires & inner tubes
  
• 
  Brake/shifter cables
  
• 
  Plastic parts
  
• 
  Consumables
  
• 
  Normal wear-and-tear components
  

📦 Accessories & Parts

• 
  Please refer to the specific warranty clause included in each item description.
  

🏪 Service & Warranty Claims

• 
  We do not provide home service.
  
• 
  All warranty inspections must be carried out at our shop or UAEcycle warehouse:
  
  👉 View on Google Maps
  

🌍 Customers Outside UAE

• 
  In case of a warranty issue, please send us clear photos and/or videos.
  
• 
  If approved, we will ship the replacement parts free of charge or arrange an exchange via delivery.

We have an installment option with Tabby. If you choose the installment option, select Tabby at checkout. Split your purchase into four monthly payments with Tabby. No additional fees for UAE and KSA.

Tabby does not approve 100% of all orders. We understand that it can be frustrating to be declined via Tabby for purchase. Tabby uses different factors to determine whether orders are approved.

The maximum spend with Tabby is AED 10,000. If your total amounts to more, you will not be permitted to purchase the item via the Tabby option on our website.

📋 Shipping Overview (FAQ)

• 🇦🇪 UAE – Dubai: 48h (orders before 2PM) / 72h (orders after 2PM)
  Shipping fee: AED15 (≤5kg), AED29 (>5kg)
  Free delivery for orders ≥ AED200
  
• 🇦🇪 UAE – Other Emirates: 2–3 working days
  Shipping fee: AED15 (≤5kg), AED29 (>5kg)
  Free delivery for orders ≥ AED200
  
• 🇦🇪 UAE – Remote Areas: 2–5 working days
  Shipping fee: AED30 (≤5kg), AED80 per bike
  Free delivery not available
  
• 🇴🇲 Oman: 3–10 days (land)
  Shipping fee: AED50 (≤5kg), AED100 (>5kg)
  Free delivery for orders ≥ AED5000
  
• 🇸🇦 Saudi Arabia: 7–14 days (land, main cities only)
  Shipping fee: AED50 (≤1kg), AED200 (>1kg)
  Mostly non-trackable; pickup may be required
  
• 🇰🇼 Kuwait: 10–20 days (land)
  Shipping fee: AED100 (≤5kg), AED200 (>5kg)
  Free delivery for orders ≥ AED7000
  
• 🇧🇭 Bahrain / 🇶🇦 Qatar: 7–20 days (land)
  Shipping fee: AED80 (≤5kg), AED200 (>5kg)
  Free delivery for orders ≥ AED7000
  
  
• 🌍 International: 7–15 working days
  
  Shipping fee calculated at checkout (based on weight, size, destination)
  
• Via Emirates Post Express, includes tracking & customs clearance
  
  

For full details and exceptions, please check our complete policy here: Shipping Policy